Prior to the day of your hospital procedure or admission, there are several processes that must be completed, including:
- 1) Registration
- 2) Financial Consultation
- 3) Pre-Admission Testing
- 4) Anesthesia Evaluation/Questionnaire
Please be aware that this entire process may take up to two hours.
Your physician’s office will work directly with the hospital to schedule the date and time of your procedure or hospital admission. A pre-registration representative will contact you to pre-register for your procedure, or you may call 264-1952 or 1-800-264-1952, between 8:30 a.m. and 4 p.m., Monday through Friday.
Patient Advocate Consultation
The final component of the registration process involves meeting with a financial counselor, also called a Patient Advocate, who will help coordinate your benefits and documentation to ensure your health insurance provider appropriately covers your hospital stay. You may also discuss payment arrangements with the Patient Advocate.
Two to seven days prior to your scheduled procedure date, you’ll need to meet with one of our pre-admission testing (PAT) nurses. The purpose of the meeting is to gather nursing assessment information, identify health conditions, complete pre-operative diagnostic testing like x-rays or blood tests and to review any special instructions you should follow before coming in for your procedure. If your physician has given you any orders or instructions, please bring them to this meeting.
If you are unable to complete this process or if there are changes in your health condition, please contact one of our pre-admission nurses by calling 264-2055.
If you have had lab work or testing already performed at another facility, please let the pre-admission testing nurses know so they can obtain the results prior to your procedure. If we cannot obtain the results, the testing will need to be repeated at Alaska Regional Hospital.
An important component of the preparation process is identifying issues that may interfere with anesthesia or the procedure you’re scheduled to receive. The PAT nurse needs to know the names of medications you’re taking, including dose and frequency of use, a list of past surgeries, information about allergies and your medical history.
The Day of Arrival
On the day of your procedure or hospitalization, you must check in with our Admitting Department on the 2nd floor of the hospital. You will then be escorted to a pre-operative room to begin your procedure.
Patients arriving directly from their physician’s office to be admitted to the hospital must also visit the Admitting Department. We will ask for your driver’s license or identification card, your insurance card and confirmation of your address and employment information. If you’ve been to Alaska Regional in the past, we’ll ask these questions again to verify that the information we have for you is correct.
If you are not able to visit our Admitting Department prior to admission, a Patient Advocate will visit you in your room prior to your discharge to review your account.
Billing and Payment
At Alaska Regional Hospital, we are as concerned about your financial well being as we are with your health. When possible, we will provide you with a billing estimate before your procedure, so you can make arrangements to meet your financial obligation. Payment may be made with cash, check or credit card. We accept MasterCard, Visa, American Express and Discover Card.
Please be aware that payment is requested at the time of your appointment, unless prior arrangements have been made with a financial counselor or Patient Advocate. Patient Advocates are available in the admitting department on the 2nd floor from 8:30 a.m. - 9 p.m. during the week.
A statement of charges will be mailed to you within seven days and full payment is due in 30 days. We understand that sometimes patients need payment assistance. Alaska Regional works with NCO, a company that offers screening for financial assistance programs or discount program eligibility. While we cannot guarantee your eligibility for these programs, we will work with you to reach a workable solution.
As you review your hospital statement, keep in mind that the following entities are separate from the hospital and will bill separately for their services:
- Imaging Specialists, providing diagnostic testing
- Pathology Associates, providing pathological testing
- Your physician and physician assistants
- Denali Emergency Medicine, providing emergency room services
24 hours a day (907) 276-1131
5 a.m. - 6 p.m. (weekdays) (907) 264-1232
24 hours a day (907) 264-1263
Pre-admission testing (907) 264-2055
8 a.m. - 4 p.m. (weekdays) (907) 264-1952
24 hours a day (907) 264-1722
Price quotes (907) 264-1275
8:30 a.m. - 9 p.m. (weekdays) (907) 264-1654 or (907) 264-1217
Patient accounting (800) 260-4762
NCO - Financial assistance/eligibility
8 a.m. - 5 p.m. (907) 264-1504