This Student Orientation Handbook was developed to let you know how excited we are that you have chosen our hospital for your clinical experience. Included in this handbook is a letter from Julie Taylor, Chief Executive Officer, who believes you to be the future leaders in healthcare. The handbook also contains practice guidelines which will help guide you through your clinical experience. It is our expectation that you will become familiar with the contents of the Student Orientation Handbook prior to joining us here at Alaska Regional Hospital. We hope to make your time working with us informational and fun.

On this page:

Mission Statement
Vision and Values Statements
Priorities
About Alaska Regional Hospital
Student Requirements
Code of Conduct/Ethics
Emergency Codes and Numbers
An RRT (Rapid Response Team)
Patient Rights and Responsibilities
Confidentiality and the Medical Record
Important Contacts

Alaska Regional Hospital Mission Statement

Above all else we are committed to the care and improvement of human life... As we would for our most cherished loved one.


Alaska Regional Hospital Vision and Values Statements

  • Alaska Regional Hospital will be the hospital of choice for Alaskans who want an extraordinary healthcare experience.
    • Patients will choose us
    • Employees will want to stay and grow with us
    • Physicians will want to partner with us
  • We recognize and affirm the unique and intrinsic worth of each individual.
  • We treat all those we serve with compassion and kindness.
  • We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives.
  • We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity.

Priorities

  • Patient Loyalty
  • Employee Pride
  • Physician Engagement
  • Financial Commitments
  • Community Involvement

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. " - Maya Angelou

About Alaska Regional Hospital

    Beds
  • 250 licensed beds, 145 in active use
    Medical Staff
  • 650 physicians and medical providers on staff
    Employees
  • 800+, including full-time, part-time and pool
    Volunteers
  • 60, including pet therapy program
    Community Support
  • Nearly $28 million yearly in taxes
  • Approximately $47 million in uncompensated care in 2015

Student Expectations and Requirements

Code of Conduct/Ethics

  • Comprehensive, values based ethics program- includes everyone
  • Code of conduct standards ensure our work is done in an ethical and legal manner
  • HCA has been named as Ethisphere’s "World’s Most Ethical Company" for 5 consecutive years

As part of our commitment to provide quality care to our patients, the staff of Alaska Regional Hospital strives to ensure an ethical and compassionate approach to healthcare delivery and management. We must demonstrate that we act with absolute integrity in the way we do our work and the way we live our lives. All hospital employees, as well as students, share the responsibility of observing the code of ethics. The following applies to all employees and students:

  • Information concerning patients, employees, and other hospital business of a confidential nature must not be discussed outside the hospital.
  • Physicians have the training, primary responsibility, and legal right to diagnose and treat human illness and injury.
  • Personal conduct in private and professioal life should be consistent with the image that the hospital wants to project to patients, visitors and the general community.
  • Discussion personal issues/problems with patients is not appropriate.
  • Maintain a professional relationship with patients. Associating, dating, or fraternizing with patients on leave, in treatment, or after discontinuance of treatment is unprofessional and is strictly prohibited, as is any attempt to engage a patient or former patient in a sexual or intimate relationship.
  • If you encounter a course of action that is not consistent with our mission, vision, values or code of conduct; 1-800-455-1996.
  • - Julie Taylor, CEO and Tom Kent Director HIM, CO-ECOs

Emergency Codes

There are instances in the hospital that require immediate emergent attention. An emergency overhead code system has been designed to alert the hospital staff of in-house emergencies. The codes for various emergencies are listed below - for all emergencies dial *86000.

  • Code Red - Fire Emergency
  • Code Blue - Adult Cardiac/Respiratory Arrest
  • Code White - Pediatric Cardiac/Respiratory Arrest
  • Code Gray - Combative Person
  • Code Orange - Hazardous Chemical Spill/Release
  • Code Pink - Infant Abduction
  • Code Purple - Child Abduction
  • Code Silver - Weapon and/or Hostage Situation
  • Code Yellow - Bomb Threat
  • Triage External - External Disaster
  • Triage Internal - Internal Disaster

An RRT (Rapid Response Team)

  • Provides early, rapid assessment and intervention for inpatients whose condition may be deteriorating
  • Critical Care Nurse and Respiratory Therapist will respond
  • Goals of RRT
    • Reduce the number of cardiac and respiratory arrests
    • Recognize and treat stroke and chest pain symptoms quickly
    • Stabilize and/or transfer patients to a higher level of care in a timely manner
  • Who can call a Rapid Response:
    • All employees have the authority to call a rapid response if needed
    • Patients may call a rapid response
    • Number to call *86000
  • When to call a Rapid Response:
  • Chest Pain
  • Stroke symptoms (FAST)
  • Sepsis symptoms
  • Acute changes in heart rate (<40 or >130)
  • Acute changes in oxygen saturation (<88% despite increasing FiO2 to >50%)
  • Acute changes in systolic blood pressure from patient's baseline
  • Acute change in level of consciousness
  • Acute significant bleeding
  • New, repeated, or prolonged seizures
  • Failure of patient to respond to treatment for an acute problem or symptom
  • Patient/family in conjunction with the nurse is worried about the patient’s condition and requests the Rapid Response Team

Patient Rights and Responsibilities

The Patient/Parent/Guardian is Entitled to:

  1. Full access to receive considerate care, treatment and services that respects their dignity, values and beliefs, and contributes to a positive self-image, regardless of race, creed, sex, national origin or payment source.
  2. Have a family member (or representative of their choice) and their physician notified promptly of their admission to the hospital.
  3. Read the ARH “Patient Rights and Responsibilities” Statement, which will be posted in public areas throughout the hospital.
  4. Obtain information from physicians and other direct caregivers in understandable terms concerning diagnosis, treatment, prognosis, and plans for discharge and follow-up care.
  5. Participate in decisions about their care, refuse care, treatment, or services in accordance with any laws/regulations, and be informed of the medical consequences of such action.
    • Formulate an Advance Directive and have hospital staff who provide their care comply with that directive
    • Appoint any surrogate decision-maker, if unable to make his or her own decisions
  6. Participate in the development and implementation of their Plan of Care. Assessment, treatment and effective management of pain, as appropriate to the medical diagnosis or surgical procedure.
  7. Consideration of privacy in case discussion, consultation, examination, and treatment.
    • They may request transfer to another room if another patient or visitor(s) in that room are unreasonably disturbing to them
    • Patients who desire privacy for telephone conversations will be accommodated
  8. Expect that all communications and records pertaining to their care is treated as confidential by the hospital, except in cases such as suspected abuse or public health hazards which are required by law to be reported.
  9. Review their medical records in the presence of a hospital staff member while a patient or in the Health Information Management (HIM) Department following discharge.
    • Information explained/interpreted as necessary, except as restricted by law
    • A medical release must be signed
    • The right to access/request an amendment to and/or receive an accounting of disclosures regarding their own health information, under The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
  10. Expect the hospital to respond to their requests for service, within its capacity, and to provide evaluation, service, or referral by the urgency of their care need.
  11. Be given adequate information to participate or not, in research, investigational studies or clinical trials.
  12. Participate in decisions regarding ethical issues surrounding their care including issues of conflict resolution, withholding resuscitation, foregoing or withdrawal of life-sustaining treatment.
    • Patients may ask their nurse or physician to consult the Clinical Ethics Committee for resolution of conflicts in decision-making regarding their Care
    • They may also request to see a copy of the hospital’s "Ethical Issue Resolution" and the "Code of Ethical Behavior" policies if desired
  13. Information about hospital policies that relate to their care. They have the right to file a complaint or grievance regarding their care and to be informed of the resolution process. Patients can file such concerns to their attending physician, RN assigned to them, the Nursing Supervisor, or the Department Director. Expression of a complaint or grievance will not compromise the patient’s care or future access to care.
  14. Have their spiritual, psychosocial, and cultural beliefs respected.
  15. Be called by their name or nickname as desired.
  16. Alaska Regional Hospital does not discriminate against any person, including but not limited to: patients, employees, physicians or visitors on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, political belief, or payment source.
  17. The right to access all protective and advocacy services.
  18. The right to be free from seclusion or restraints of any form that are not medically necessary.
  19. The right to know the name and professional status of all individuals providing care, treatment and services.

The Patient/Parent/Guardian has the Following Responsibilities while receiving care, treatment and services:

  1. Ask questions about any information they do not understand.
  2. . Provide information about their present complaint, past illnesses, medications and report perceived risks in their care.
  3. Follow the treatment plan recommended by physicians and other caregivers, or if treatment is refused, be responsible for their actions and the medical consequences.
  4. Follow hospital rules and regulations.
  5. Fulfill financial obligations.
  6. Act with consideration and respect.

Confidentiality and the Medical Record

Remember that all patient information must be kept confidential and secure!


Important Contacts

ARH Human Resources Office

  • Phone: (907) 264-1818

Taylor DiBiasio - Student Coordinator, HR

Trish Osterloh - Nursing Student Coordinator, Education